Refund policy

At Sixth Finger, we strive to ensure that you are completely satisfied with your purchase. If your order arrives damaged, defective, or incorrect, we will gladly assist you with a return or replacement.

1. Return Request Process

If you receive a damaged, defective, or incorrect product, please follow these steps:

  • Email us at info@getsixthfinger.com within 48 hours (2 days) of receiving your order.
  • Include your order number and clear photos or videos of the damaged, defective, or incorrect product.
  • Our support team will review your request and guide you through the return process.
  • Requests submitted after 48 hours of delivery may not be eligible for return or replacement.

2. Eligible Return Conditions

Returns are accepted only in the following cases:

  • Product damaged during transit
  • Product has manufacturing defects
  • Incorrect product delivered

The item must be returned in its original packaging with all labels intact.

3. Non-Returnable Items

We do not accept returns in the following cases:

  • Products that have been used, opened, or tampered with
  • Products with broken seals or missing packaging
  • Products where serial numbers or labels have been removed
  • Return requests raised after 48 hours of delivery
  • Minor color variations due to screen display differences

4. Return Approval Process

After receiving your request, our team will review the photos and details provided.

  • If the return is approved, we may arrange a reverse pickup or request you to ship the item back.
  • Once the product is received and inspected, we will confirm the refund or replacement.

5. Replacement Policy

If your return request is approved, we will offer:

  • Product replacement, or
  • Exchange, depending on availability.

Approved replacements will typically be processed within 5–7 business days after the returned product passes inspection.

6. Refund Policy

If a refund is approved, it will be processed as follows:

Online Payments (UPI, Cards, Net Banking)

Refunds will be credited to the original payment method within 5–7 working days.

Cash on Delivery (COD) Orders

Refunds will be processed via bank transfer within 10–14 working days after receiving your bank details.

7. Cancellation Policy

Orders can only be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.

8. Business Information

Brand Name: Sixth Finger

Website: www.getsixthfinger.com

Email: info@getsixthfinger.com

Business Details

  • Trade Name: Dropmallhub
  • Constitution of Business: Proprietorship
  • GSTIN: 27ERLPB0749B1Z2

Registered Business Address

Ground Floor, Plot 72/74
Dontad Street, Khadak
Chinchbunder, Mumbai
Maharashtra – 400009
India

9. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Sixth Finger
Email: info@getsixthfinger.com
Website: www.getsixthfinger.com